Support capacity
Help with ticket volume, onboarding, endpoint management, Microsoft 365 administration, and recurring support work.
- Help desk extension
- Endpoint and user support
- Onboarding and offboarding
Co-managed IT services
Extend your internal IT team without adding unnecessary overhead.
Mamba8 works alongside internal IT leaders and teams that need more support capacity, cybersecurity operations, cloud expertise, project execution, escalation, documentation, or senior advisory.
Support capacity
Security ops
Projects
Escalation
Where co-managed IT helps
More capacity and expertise without replacing the internal team.
Co-managed IT is useful when the internal team understands the business but needs more coverage, security depth, or senior backup.
Security operations
Operational support for identity, endpoint security, monitoring, vulnerability prioritization, backups, and response.
- Security signal review
- Remediation prioritization
- Incident coordination
Projects and escalation
Support for cloud, infrastructure, vendors, documentation, security maturity, AI governance, and executive decisions.
- Project support
- Vendor coordination
- CIO/CISO escalation
Engagement design
Clear roles keep the model efficient.
The best co-managed models define what the internal team owns, what Mamba8 owns, how escalations work, and how reporting keeps leadership informed.
1
Define
Clarify responsibilities, access, tools, vendors, and communication paths.
2
Connect
Align ticketing, monitoring, documentation, and reporting workflows.
3
Operate
Run support, security, escalation, and project work together.
4
Improve
Review outcomes and refine the model as the environment changes.
Co-managed IT FAQ
Common questions about co-managed IT.
What is co-managed IT?
Co-managed IT is a model where Mamba8 works alongside your internal IT team to provide capacity, security operations, escalation, documentation, cloud expertise, and senior advisory.
Can Mamba8 support a one-person IT team?
Yes. We can support small internal IT teams with coverage, escalation, security operations, project work, vendor coordination, and executive-level guidance.
Co-managed IT
Give your internal team more coverage and senior backup.
Tell us about your current team, coverage gaps, systems, projects, and security priorities. We will help design a co-managed model that fits.